Err Msg: "STOP 0x0000000A" When You Install Windows NT 4.0 Service Pack 4 on Alpha Server (235590)

SYMPTOMS

When you install Windows NT Server 4.0 Service Pack 4 (SP4) on an Alpha computer with a Symbios SCSI adapter, the computer may crash and you may receive the following error message on a blue screen:

STOP 0000000a : 00000024 00000004 00000000 80668c70
IRQL_NOT_LESS_OR_EQUAL

NOTE: The parameters in the error message may vary, depending on your system configuration.

CAUSE

This behavior occurs because the Symc810.sys driver for Alpha computers included in SP4 is an outdated Original Equipment Manufacturer (OEM) provided driver.

RESOLUTION

To resolve this issue, download the updated driver from the following Symbios FTP site:

ftp://ftp.symbios.com/pub/symchips/scsi/drivers/Windows_Drivers/WindowsNT/ALPHA/Driver/SYM8XX

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The installation instructions are in a 8xxnt.txt file included in the new driver (Ntalpha.zip or Ntalpha.exe format).

MORE INFORMATION

The driver included in SP4 has the following date and version:

Symc810.sys Thu Aug 06 16:01:24 1998 version FLINT-4.04.01a

The updated driver available on the Symbios FTP site has the following date and version:

Symc8xx.sys Mon Mar 29 13:48:37 1999 version FLINT-4.12.00 (NT 4.0)