RAS Clients Unable to Retrieve User List from Domain Controller (235463)

The information in this article applies to:

Microsoft Windows Millennium Edition
Microsoft Windows 98 Second Edition
Microsoft Windows 98
Microsoft Windows 95 OEM Service Release 2.1
Microsoft Windows 95 OEM Service Release 2.5

This article was previously published under Q235463

SYMPTOMS

When you dial into a Windows NT 4.0 remote access server (RAS) and log on to a domain, you may be unable to retrieve the User List from the domain controller. When you attempt to set security on a local share, you may receive the following error message:

You cannot view the list of users at this time. Please try again later.

CAUSE

This issue can occur if you have a Windows 95/98/Me client computer configured to use the TCP/IP protocol with a modem-only hardware profile and your Access Control is configured to use User-level access control.

RESOLUTION

To work around this issue, use one of the following methods:

Install a Network Interface Card (NIC) and modify the hardware profile accordingly.
Install the NetBEUI protocol.
Install the NWLink protocol.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Modification Type:	Minor	Last Reviewed:	12/20/2004
Keywords:	kbenv kbnetwork kbpending kbprb KB235463