OFF2000: First Aid 97 Causes Invalid Page Fault (235431)


The information in this article applies to:

  • Microsoft Excel 2000
  • Microsoft Access 2000
  • Microsoft FrontPage 2000
  • Microsoft PowerPoint 2000
  • Microsoft Publisher 2000
  • Microsoft Word 2000
  • Microsoft Outlook 2000
This article was previously published under Q235431

SYMPTOMS

When you start any of the programs listed at the beginning of this article, you may receive the following error message:
This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.
If you click Details, you may receive an error message similar to any of the following:
Program caused an invalid page fault in module GDI32.DLL at 0137:BFF3191C.
-or-
Program caused an invalid page fault in module KERNEL32.DLL at 0137:BFF3191C.
-or-
Program caused an access violation fault in module GDI32.DLL at 0137:BFF3191C.
-or-
Program caused an access violation fault in module SIWDLL32.DLL.
-or-
Program caused an invalid page fault in module QD98.DLL.

CAUSE

These problems may occur if CyberMedia First Aid 97, build 400, is installed on your computer.


WORKAROUND

To prevent these problems from occurring, obtain and install an updated version of First Aid 97 from CyberMedia.

Method 1: If You Have Internet Access

You can obtain the update from CyberMedia at the following Web address:

http://www.cybermedia.com/products/firstaid/update97.html


Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Method 2: If You Do Not Have Internet Access

If you do not have Internet access, contact CyberMedia Technical Support at (310) 581-4700, ask for Customer Service, and request a copy of the First Aid 97 update disk. When you receive the disk, install the update by using the instructions provided by CyberMedia.

NOTE: Microsoft does not provide support for either of these procedures. If you require assistance, contact CyberMedia.

For information about how to contact CyberMedia, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z



MORE INFORMATION

First Aid 97 is a utility package designed for use with Microsoft Windows 95. It provides such functionalities as the ability to give your computer a "physical", prevent general protection faults and invalid page faults, and other functionality.

As of April 1997, there are four builds (versions) of First Aid 97: 400, 401, 402, and 403. To determine which build of First Aid 97 you have, follow these steps:
  1. Insert the First Aid 97 compact disc (CD) into the CD-ROM drive on your computer.
  2. When the CyberMedia First Aid 97 Setup dialog box appears, click Explore this CD.
  3. On the View menu in Windows Explorer, click Details.
  4. Locate the Setup.exe file. Look at the date and time in the Modified column.
The time in the Modified column tells you which build of First Aid 97 your CD contains. The times and their associated build numbers are listed in the following table. 
   Time      Build
   ---------------

   4:00 AM     400
   4:01 AM     401
   4:02 AM     402
   4:03 AM     403

If the build is 400, and you have not obtained any updates from CyberMedia, obtain an update from CyberMedia by using either of the methods in the "Workaround" section of this article.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:6/24/2004
Keywords:kb3rdparty kberrmsg kbprb kbsetup KB235431
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