Err Msg: Could Not Detect Modem. It May Be in Use, Turned Off, or Not Installed Properly (235237)

The information in this article applies to:

Microsoft Windows 95
Microsoft Windows 98
Microsoft Windows 98 Second Edition

This article was previously published under Q235237

SYMPTOMS

When you attempt to connect to your Internet service provider (ISP), you may receive the following error message:

Could not detect modem. It may be in use, turned off, or not installed properly.

CAUSE

This behavior can occur if the Winsock.dll file is replaced with the SPRY Dialer's version of the Winsock.dll file.

RESOLUTION

To resolve this behavior, rename the Winsock.dll file to Winsock.old, and then extract a new copy of the file from the Windows cabinet files.
For information about how to rename a file, click Start, click Help, click the Index tab, type renaming files, and then click Display.
For information about how to extract a file, see the following article in the Microsoft Knowledge Base:

129605 How to Extract Original Compressed Windows Files

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Modification Type:	Minor	Last Reviewed:	12/20/2004
Keywords:	kbenv kberrmsg kbnetwork kbprb KB235237