XWEB: OWA Stops Responding after Applying Exchange Server 5.5 SP2 (235228)
The information in this article applies to:
- Microsoft Exchange Server 5.5
- Microsoft Outlook Web Access 5.5 SP 3
- Microsoft Outlook Web Access 5.5 SP 1
- Microsoft Outlook Web Access 5.5 SP 2
This article was previously published under Q235228 SYMPTOMS
After you apply Service Pack 2 for Microsoft Exchange Server 5.5, Outlook Web Access (OWA) may stop responding and produce the following Drwtsn32.log:
Application exception occurred:
App: exe\inetinfo.dbg (pid=256)
When: 5/5/1999 @ 11:26:32.523
Exception number: c0000005 (access violation)
CAUSE
If the symbols are installed correctly on the computer, the callstack will look similar to the following:
FramePtr RetAddr Param1 Param2 Param3 Function Name
05aaf868 6277d48f 20b02f28 62782266 20b02f28 EMSMDB32!DeinitEMSUI+0xf
05aaf870 62782266 20b02f28 07e018e8 20b1c9c0 EMSMDB32!PerInstDeinit+0x3f
05aaf884 6fada321 20b02f28 62791aed 20b02f28 EMSMDB32!PRVDROBJ::Release+0x46
05aaf88c 62791aed 20b02f28 00000000 07e018e8 MAPI32!UlRelease+0x11
05aaf8a0 627922c0 07e018e8 07eb4f80 07e57038 EMSMDB32!RMSP_Destroy+0x4d
05aaf8b4 6fada321 07e018e8 6fa974df 07e018e8 EMSMDB32!RMSP_Release+0x40
05aaf8bc 6fa974df 07e018e8 07e018e8 08051480 MAPI32!UlRelease+0x11
05aaf948 6fada321 07e57038 62794866 07e57038 MAPI32!CommonSupportRelease+0x3cf
05aaf950 62794866 07e57038 08051480 08051480 MAPI32!UlRelease+0x11
05aaf968 627946d7 07e57038 20a9f010 05544330 EMSMDB32!ROBJ_Destroy+0xe6
05aaf97c 6f07a1af 08051480 05544330 6f0896e8 EMSMDB32!ROBJ_Release+0xc7
05aaf988 6f0896e8 05544330 6f06c57b 00000001 CDO!CPropArray::~CPropArray+0xf
05aaf99c 6f06c256 00000000 05544330 00000000 CDO!CInfoStore::CInfoStore+0x28
05aaf9b8 6f06c663 20a9f010 20a9f010 6f06c69b CDO!CDispatchObj::Release+0x26
05aaf9cc 6f06c609 02124dd0 20a9f010 6f085f8c CDO!CDispatchObj::M_InvalidateChildren+0x43
05aaf9d8 6f085f8c 00000000 20a9f010 00000000 CDO!CDispatchObj::M_InvalidateObj+0x49
05aafa10 6f083076 6f06ca20 015a26c0 00000000 CDO!CSession::M_ScLogoff+0xdc
05aafa14 6f06ca20 015a26c0 00000000 00000000 CDO!CSession::V_HrInvoke+0xb6
05aafa24 6b60d1e1 20a9f010 00000076 6b641458 CDO!CDispatchObj::Invoke+0x60({...})
08051480 07fd0710 00000000 4a040003 00000000 0x6b60d1e1
627adc80 627945b0 62794610 6278b3a0 6278b3f0 0x07fd0710
The fix needs to be applied on the computer running OWA.
RESOLUTIONTo resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, click the following article number to view the article in the
Microsoft Knowledge Base:
191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
The English version of this fix should have the following file attributes or later:
Component: MDB
STATUSMicrosoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5 SP2. This problem was first corrected in Exchange Server 5.5 Service Pack 3.
| Modification Type: | Minor | Last Reviewed: | 9/22/2005 |
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| Keywords: | kbHotfixServer kbQFE EXC55SP3Fix kbbug kbfix kbQFE KB235228 |
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