Access violation in Win32k.sys leading to STOP 0x0000001e (234981)


The information in this article applies to:

  • Microsoft Windows NT Server 4.0 Terminal Server Edition SP4
This article was previously published under Q234981

SYMPTOMS

A computer running Windows NT Server 4.0, Terminal Server Edition may crash and display the following blue screen error message:
STOP 0000001e : c0000005 a3053380 00000000 00000008
KMODE_EXCEPTION_NOT_HANDLED
Note The parameters may vary depending on systems configurations.

CAUSE

This problem occurs because Win32k.sys references a null pointer to an object.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows NT 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

152734 How to obtain the latest Windows NT 4.0 service pack

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows NT Server 4.0, Terminal Server Edition, Service Pack 5.
Modification Type:MinorLast Reviewed:9/23/2005
Keywords:kbHotfixServer kbQFE kbfix kbprb KB234981
©2004 Microsoft Corporation. All rights reserved.