Moving USB Mouse Causes Print Job to Terminate (234778)

If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460

NOTE: The fix described in this article has been combined with another one. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

237944 USB Audio Problems with Openhci.sys

SYMPTOMS

When a Universal Serial Bus (USB) printer and a USB mouse are connected to a computer without a hub, print jobs in progress may terminate prematurely if the mouse is moved. The printer may stop printing in the middle of the job, and advance the page.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

   Date      Time       Version    Size    File name  
   ---------------------------------------------------
   5/12/1999 11:42:43am 4.10.2019  22,816  Openhci.sys

MORE INFORMATION

Any Combination of low-speed and high-speed USB devices may cause this same behavior. This fix applies only to computers using the OHCI controller.

For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base: