XFOR: GroupWise Connector Fails to Deliver Mail with Two or More Attachments (234585)


The information in this article applies to:

  • Microsoft Exchange Server 5.5
This article was previously published under Q234585

SYMPTOMS

When a Novell GroupWise 4.x user sends a mail message with two or more file attachments to an Exchange Server user, the message may not be delivered. Upon investigation, the message has moved to the GroupWise API Gateway's Gwprob directory.

CAUSE

The GroupWise API gateway malforms the API file when the Convert Attachments option in the GroupWise Administrator is selected. The GroupWise API gateway malforms the ATTACH-FILE section of the API file it creates by placing a comma at the end of the "-CONVERSION-ALLOWED-" keyword. It should use a semi-colon. According to the GroupWise API documentation, the comma it places at the end of the "-CONVERSION-ALLOWED-" key word is illegal. Subsequent processing of this malformed API file by the API gateway reports that the keyword is unrecognized, and the message is then moved to the groupwise domain\Wpgate\Api\Gwprob folder.

RESOLUTION

Clear the Convert Attachments option in the GroupWise Administrator. To do so:

GroupWise 4.x

  1. Start the GroupWise Administrator program (Ad.exe).
  2. Click the GroupWise System object.
  3. On the Actions menu, click GroupWise 4.x Options.
  4. Click Send Options, then click Advanced Send Options.
  5. You see a series of check boxes; make sure that the Convert Attachments check box is cleared.

GroupWise 5.x

  1. Start the GroupWise 5.x client.
  2. On the Tools menu, select Options. This should bring up a new window; double-click the Send icon.
  3. From the Advanced tab, clear the Convert Attachments check box.

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5.

MORE INFORMATION

The Convert Attachments option is not needed to send attachments from GroupWise to Exchange Server. However, there may be a compelling reason to have this turned on. It is the responsibility of the GroupWise administrator to make any decisions about having this option turned on or off.

The problem is caused by the GroupWise API gateway, meaning the malformation in the API file is caused by the GroupWise API gateway as it is converting the GroupWise message.
Modification Type:MinorLast Reviewed:4/28/2005
Keywords:kbprb KB234585
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