Access Violation On Small Business Server When Client Attempts an FTP Session (234355)


The information in this article applies to:

  • Microsoft BackOffice Server 4.5
This article was previously published under Q234355

SYMPTOMS

When a Small Business Server client attempts to open an FTP session on a computer running Small Business Server and Internet Information Server 4.0, the server may present an Exception c0000005 (access violation) error message in Inetinfo.exe.

CAUSE

This error can occur if the FTP service was installed from the Windows NT 4.0 Option Pack instead of from the Small Business Server install disks.

RESOLUTION

To resolve this problem, uninstall the FTP service using the Windows NT 4.0 Option Pack maintenance mode Setup program. To do this:
  1. Insert the Windows NT 4.0 Option Pack CD, and then click Install.
  2. Click Install NT 4.0 Option Pack, then click Run this program from its current location. You may be presented with a series of warnings, click OK or Yes at each one.
  3. From the Microsoft Windows NT Option Pack Setup program dialog box, click Next.
  4. Click Add/Remove.
  5. Select Internet Information Server, then click Show Subcomponents.
  6. Clear the File Transfer Protocol (FTP) Server check box, and then click OK.
  7. Click Next, and then click Finish.

MORE INFORMATION

To continue using FTP, install the service from the original Small Business Server installation compact disks. For more information about installing the service, click the article link below to view the following Microsoft Knowledge Base article:

195146 FTP Not Installed by Default in Small Business Server 4.5

Modification Type:MajorLast Reviewed:9/24/1999
Keywords:kbprb KB234355
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