SMS: Mouse Does Not Work During Remote Control Session When Client Is Using a Mouse Filter Driver (234335)


The information in this article applies to:

  • Microsoft Systems Management Server 2.0
This article was previously published under Q234335

SYMPTOMS

When you attempt to remotely control a Systems Management Server (SMS) 2.0 client that has a mouse filter driver installed and running, mouse functionality may not be present for the user who initiates the remote control session. When this occurs, the mouse pointer is in a fixed position and does not move.

CAUSE

This behavior is caused by a conflict between the drivers that control the SMS remote control functionality and the mouse filter driver.

WORKAROUND

To work around this behavior, disable or uninstall the mouse filter driver. For information about how to do so, please consult the mouse filter driver's documentation or manufacturer.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 2.0.
Modification Type:MinorLast Reviewed:6/14/2005
Keywords:kbBug kbHelpDesk kbprb KB234335
©2004 Microsoft Corporation. All rights reserved.