Client registers a second Terminal Services License after clean installation (234319)


The information in this article applies to:

  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows Server 2003, Standard Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
  • Microsoft Windows 2000 Professional
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Server
  • Microsoft Windows 98
This article was previously published under Q234319

SYMPTOMS

A client computer running the Terminal Services client software registers another Terminal Services License after the client's operating system has been reinstalled. You may notice the second license after you start the Terminal Services Licensing tool and select Windows 2000 Terminal Services Client Access License in the left pane. In the right pane, the client computer's name is listed twice with two different issue times.

CAUSE

This problem occurs because a hardware ID corresponding to the client's Terminal Services License is maintained in the registry under:

HKEY_LOCAL_MACHINE\Software\Microsoft\MSLicensing\HardwareID

After the client loses this registry key (for example, after a clean installation), the client computer needs to register a new license.

RESOLUTION

To resolve this problem, customers need to contact the Microsoft Registration Authority and Clearinghouse. To contact the Registration Authority and Clearinghouse, call 1-888-571-2048 (in the United States). To contact the Registration Authority and Clearinghouse outside of the United States, obtain the phone number by country. To do this:
  1. Start the Terminal Services Licensing tool.
  2. Right-click you License server, and then click Properties.
  3. Click Connection Method, and then click Set to Telephone.
  4. Select the appropriate country, and then click OK.
  5. On the Action menu, click Install Licenses, and then click Next.
  6. Call the appropriate Customer Service Center using the telephone number displayed.
  7. Click Cancel to close the Terminal Services Licensing tool.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Windows 2000.
Modification Type:MinorLast Reviewed:12/20/2004
Keywords:kbbug kbpending KB234319
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