Business Planner: Does Not Start if You Remove Internet Explorer 5 (233474)


The information in this article applies to:

  • Microsoft Business Planner
This article was previously published under Q233474

SYMPTOMS

If you remove Microsoft Internet Explorer 5 from your computer, you may receive the following error message when you attempt to start Microsoft Business Planner:
C:\Program Files\Microsoft Office\Office\Msbp.exe

A device attached to the system is not functioning.
If you click OK, you receive the following error message:
The Msbp.exe file is linked to missing export Comctl32.dll:_TrackMouseEvent.

CAUSE

This behavior can occur because Business Planner requires certain files that are installed by Internet Explorer 5 to function correctly.

RESOLUTION

To resolve this issue, reinstall Internet Explorer 5.

MORE INFORMATION

This issue does not occur on Microsoft Windows NT 4.0-based computers if Service Pack 4 or later is installed.
Modification Type:MajorLast Reviewed:6/12/1999
Keywords:kbenv kberrmsg kbinterop kbprb KB233474
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