Business Planner: Unable to Start Personal Interviewer (233449)


The information in this article applies to:

  • Microsoft Business Planner
This article was previously published under Q233449

SYMPTOMS

When you attempt to start Personal Interviewer in Microsoft Business Planner, you may return to the Business Planner home page.

NOTE: If you attempt to manually open the Personal Interviewer database (the Msbp_pln.mdb file), you may receive the following error message:
You cannot use this name for the wizard file. Please choose another name.

CAUSE

This behavior can occur if the Msbp_pln.mdb file is damaged.

RESOLUTION

To resolve this issue, use the following methods.

Delete the Damaged Msbp_pln.mdb File

To do this:
  1. Click Start, point to Find, and then click Files or Folders.
  2. In the Named box, type msbp_pln.mdb.
  3. In the Look in box, click My Computer, and then click Find Now.
  4. In the list of found files, right-click the Msbp_pln.mdb file.
  5. Click Delete, and then click Yes.

Copy a New Msbp_pln.mdb File to Your Hard Disk

To do this:
  1. Insert the Microsoft Office 2000 Disc 2 CD-ROM into your CD-ROM drive.
  2. Click Start, point to Find, and then click Files or Folders.
  3. In the Named box, type msbp_pln.mdb.
  4. In the Look in box, click your CD-ROM drive, and then click Find Now.
  5. In the list of found files, right-click the Msbp_pln.mdb file, and then click Copy.
  6. Close the Find: Files Named Msbp_pln.mdb window.
  7. Click Start, and then click Run.
  8. In the Open box, type profiles, and then click OK.
  9. Double-click the username folder, where username is your Microsoft Windows user name.
  10. Double-click the Personal folder.
  11. Right-click the Msbp2000 folder, and then click Paste.
Modification Type:MajorLast Reviewed:8/6/2002
Keywords:kberrmsg kbprb KB233449
©2002 Microsoft Corporation. All rights reserved.