SMS: Remote Control Applet Does Not Repair Component After LanDesk Tool is Removed (233292)


The information in this article applies to:

  • Microsoft Systems Management Server 2.0
This article was previously published under Q233292

SYMPTOMS

The Repair Component button in the Systems Management Server Control Panel applet fails to repair Systems Management Server Remote Control Tools after a third party tool has been removed.

CAUSE

If third party Remote Tools are detected during client installation, client installation sets Systems Management Server Remote Tools registry entries to Not Available. The Systems Management Server control panel applet cannot Repair Components marked Not Available.

WORKAROUND

IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.


TO install Systems Management Server tools on clients with third-party remote tools:
  1. First, completely remove the third party tool.
  2. Open the Registry Editor, Regedit.
  3. Go to the following registry key: HKEY_Local_Machine\Software\Microsoft\SMS\Client\Client Components\Remote Control\Installation Properties\.
  4. Edit the string value Systems Management Server Client Installation Properties. Change it from Not Available to Installed.
  5. Exit Registry Editor.
  6. Go to the Control Panel applet and select Remote Control.
  7. Click Repair. The status should change from Installed to Repair Pending.
  8. To clear the Repair Pending restart the system.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 2.0. This problem has been corrected in the latest U.S. service pack for Systems Management Server version 2.0. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Modification Type:MinorLast Reviewed:6/14/2005
Keywords:kbBug kbpending KB233292
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