Dialing Between France and French Territories (231768)

SYMPTOMS

If you are located in France and you attempt to dial a number in one of the French overseas territories, an incorrect number may be dialed and you may not be able to connect. The territories affected include:

Guadeloupe
Guyana
Martinique
Mayotte Island
Reunion Island
St. Pierre and Miquelon

CAUSE

These territories are part of the French telecommunications system. When you are dialing from France, they are treated as part of the French domestic telephone system, instead of being treated as foreign countries.

If you configure the Country or Region code to one of the above countries and your dialing (telephony) location is set to France, the call is dialed as an international call. Calls to these territories should be treated as domestic long-distance calls when dialed from France.

RESOLUTION

When you configure a dial-up connection originating in France to a phone number in one of the French overseas "Departments" (listed below), select "France" (country code 33) as the Country or Region code for the destination number, instead of the actual territory name.

French overseas territories that are treated as "Departments" (included as part of the French telephone system) include:

"Department" name	Area code
Guadeloupe	590
Guyana	594
Martinique	596
Mayotte Island	269
Reunion Island	262
St. Pierre and Miquelon	508

French overseas territories that are treated as "Territories" (not as part of the French telephone system) include:

"Territory" name	Area code
French Polynesia	689
New Caledonia	687
Wallis and Futuna Islands	681

MORE INFORMATION

When you dial a number in any of these territories from a country other than France, the Country or Region code should be set to the actual country name, not "France."