XADM: Public Folder Object Is Not Found in the Directory (231488)

SYMPTOMS

You can create and use public folders using Microsoft Outlook without any problems, but if you attempt to view the properties of any of these newly created public folders using the Exchange Server Administrator program, you may receive the following error message:

Object does not exist in the Directory. Replication may not have completed.

Events similar to the following may also be logged in the application event log:

Event ID: 270
Source: MsExchangeMTA
Description: A permanent error has occurred with Entity /O=Organization/OU=SITE01/CN=CONFIGURATION/CN=SERVERS/CN=EXCHANGE0E/CN=MICROSOFT PUBLIC MDB. Entity is a Message Object is a Normal Priority Message.
Object: 060000FD.
Message ID: C=US;A=ATTMAIL;P=JHANCOCK;L=EXCHANGE08-990413151837Z-10757
Content length: 1973, External Trace information (first 100 bytes) = 308063806180130255530000628013074154544D41494C000013084A48414E434F434B0000318080113939303431333131313833372D303430308201008302060000000000, PDU dump reference 26 [MTA SUBMIT 14 74] (14)

Event ID: 2025
Source: MsExchangeIS Public
Description: The delivery of a message failed due to error FFFFF9BF. A non-delivery report is being sent to the message's originator.

If you run the DS/IS consistency adjuster, the following events are logged in the application event log:

Event ID: 7000
Source: MsExchangeIS Public
Description: Unable to update the directory service for the public folder ROOT FOLDER NAME\SUBFOLDER.

Event ID: 7041
Source: MsExchangeIS Public
Description: Error 4021 occurred while creating the directory service object for public folder ROOT FOLDER NAME\SUBFOLDER.

CAUSE

The service account does not have Add Child permissions set at the site level for the site where the public folder server resides. If the service account does not have Service Account Administrator permissions set, and does not have Add Child permissions set for the site level, the problem described in the "Symptoms" section occurs.

RESOLUTION

Make sure that the service account has Service Account Administrator permissions set for the organization, site, and configuration levels. If the service account has Custom Role permissions set, it must have Add Child permissions set for the site level. After you set the correct permissions, run the DS/IS consistency adjuster to synchronize public folders with the directory.

NOTE: Microsoft strongly recommends that you review the functionality of the DS/IS consistency adjuster before you use it. For additional information about the process and effects of running the DS/IS consistencyadjuster, click the article number below to view the article in the Microsoft Knowledge Base:

182979 XADM: Function and Effects of Running the DS/IS Consistency Adjustment