XADM: Rules in Error and Error Unknown (230719)


The information in this article applies to:

  • Microsoft Exchange Server 5.5
This article was previously published under Q230719

SYMPTOMS

If you set up a rule in Microsoft Outlook by using the Rules Wizard or the Inbox Assistant to forward incoming mail to another user, the following error message may be displayed:
RULES IN ERROR
Rule: "name_of_rule"
Error: Unknown Error

CAUSE

This problem can occur if the Exchange Server 5.5 post Service Pack 1 (SP1) fix has been applied to the Exchange Server computer. The post-SP1 fix does not handle forwarding rules in the client.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

STATUS

This problem was first corrected in Exchange Server 5.5 Service Pack 2.

MORE INFORMATION

The error message is only displayed the first time that the rule starts. After that, if you start Outlook as the user for whom the rule was created, the error message is not displayed, but the rule does not work.

If you set diagnostic logging to maximum for rules on the private information store, the following events are logged in the following sequence:

Event ID: 1037
Source: MSExchangeIS Private
Type: Information
Category: Rules
Description: Triggering the rule (RuleName) with sequence number 2.
The distinguished name of the owning mailbox is Admin Exchange 'ServerName'

Event ID: 1045
Source: MSExchangeIS Private
Type: Information
Category: Rules
Description: Attempting to perform action 0 in rule ID 1-B9C. The type of action is Forward.

Event ID: 1040
Source: MSExchangeIS Private
Type: Error
Category: Rules
Description: The rule (RuleName) with sequence number 2 is being disabled due to errors encountered while applying the rule. The distinguished name of the owning mailbox is Admin Exchange 'ServerName'

Modification Type:MinorLast Reviewed:4/21/2005
Keywords:kbprb KB230719
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