OL98: Delegate Using Send As Permission May Send Message as Self Rather Than Name in From Field (230705)


The information in this article applies to:

  • Microsoft Outlook 98
This article was previously published under Q230705

SYMPTOMS

Microsoft Exchange will allow the Send As permission to be granted to a delegate so the delegate can send mail as their supervisor. A delegate using Outlook may set the From field to their supervisors name, but when the message is delivered, it may appear as coming from the delegate rather than the supervisor.

A typical scenario would be:
  1. Create 3 users and mailboxes (Boss, Delegate and UserA).
  2. Grant Delegate the Send As permission for the Boss's mailbox.
  3. Start Outlook as the Delegate.
  4. Add the From field to the current form.
  5. Compose a new message.
  6. Click From and choose Boss from the GAL.
  7. Click To to select UserA from the GAL.
  8. Delete Boss from the From field.
  9. Add the Boss to the From field. (note - name removed and added again). Send the message.
When the message is received, the sender will be the delegate rather than the name entered in the From field.

No errors or warnings are displayed.

CAUSE

A logic error prevented the checking of From field when the name was replaced. Later, when the message was sent, the From field (sender property) was left blank, so the delegate's name was used as the sender.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Product Name service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

   Date       Time     Version      Size        File name     Platform
   -------------------------------------------------------------------
   04/21/99   12:28p   8.5.6420.0   6,600,976   Outllib.dll   Intel


STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:10/6/2005
Keywords:kbHotfixServer kbQFE kbbug kbfix kbQFE KB230705
©2004 Microsoft Corporation. All rights reserved.