SBS Fax Service Notifies User of Unsuccessful Fax Jobs (230673)


The information in this article applies to:

  • Microsoft BackOffice Small Business Server 4.0
  • Microsoft BackOffice Small Business Server 4.0a
  • Microsoft BackOffice Small Business Server 4.5
This article was previously published under Q230673

SUMMARY

BackOffice Small Business Server (SBS) has the ability to notify you of successful fax attempts with e-mail notification. This feature is enabled by default in SBS 4.5.

There are instances when the SBS Fax service sends e-mail notification of an unsuccessful fax attempt. However, not all unsuccessful fax jobs result in e-mail notification, and if the SBS Fax client does not properly spool the fax job to the SBS Fax service, no e-mail error notice is generated.

MORE INFORMATION

The following examples are possible unsuccessful fax jobs and the resulting e-mail notification message. There may be other instances that result in e-mail notification that are not listed here.

NOTE: The values for Sender, Recipient, and Fax number, correspond to the information the user specifies in the Compose New Fax wizard. The Device name is the fax modem installed on the computer.
  • Busy telephone line
    Microsoft Fax Server was unable to send the fax attached below.

    Sender: SBS User
    Recipient: Fax Machine
    Fax number: ###-###-####
    Pages: 0
    Time: 8:23:52
    Device name: Modem
    Reason: Busy
  • Telephone line connection is lost during transmission
    Microsoft Fax Server was unable to send the fax attached below.

    Sender: SBS User
    Recipient: Fax Machine
    Fax number: ###-###-####
    Pages: 0
    Time: 8:19:36
    Device name: Modem
    Reason: Unknown fatal error
  • Sent job is canceled after receiving fax machine answers phone
    Microsoft Fax Server was unable to send the fax attached below.

    Sender: SBS User
    Recipient: Fax Machine
    Fax number: ###-###-####
    Pages: 0
    Time: 8:10:41
    Device name: Modem
    Reason: Aborting job
  • Receiving fax machine does not answer
    Microsoft Fax Server was unable to send the fax attached below.

    Sender: SBS User
    Recipient: Fax Machine
    Fax number: ###-###-####
    Pages: 0
    Time: 8:03:42
    Device name: Modem
    Reason: No answer
  • Call is answered by voice (not by fax machine)
    Microsoft Fax Server was unable to send the fax attached below.

    Sender: SBS User
    Recipient: Fax Machine
    Fax number: ###-###-####
    Pages: 0
    Time: 8:31:21
    Device name: Modem
    Reason: Busy

REFERENCES

For additional information, please see the following article in the Microsoft Knowledge Base:

179838 Getting Confirmation for Faxes Sent by Small Business Server

Modification Type:MajorLast Reviewed:11/19/2003
Keywords:kbprb KB230673
©2003 Microsoft Corporation. All rights reserved.