XCLN: URL to Public Folders Does Not Work Between Clients That Use Different Languages (230670)

The information in this article applies to:

Microsoft Outlook 2000
Microsoft Outlook 98
Microsoft Exchange Server 5.5

This article was previously published under Q230670

SYMPTOMS

In Outlook, you can send a pointer to a public folder in the following format:

outlook://Public Folders/All Public Folders/testfolder/~test.doc

If this link is sent to a client that uses another language than English, the user cannot open the link.

CAUSE

Unified Resource Locators (URL) to public folders are language-dependent. When Outlook opens a URL, it tries to find the folders by name. For an English client, it looks for "Public Folders;" on a German client, it looks for "Oeffentliche Ordner."

NOTE: This example uses the German translation for the URL, so "Oe" or "oe" stands for the letter "O" or "o" with Dieresis.

RESOLUTION

Use localized URLs when sending Outlook public folders links to users that use other language clients.

MORE INFORMATION

For example: An English user sends a link of a document called Test.doc to a German user and includes the following URL:

outlook://Public Folders/All Public Folders/testfolder/~test.doc

If the German user tries to open the URL, he or she receives an error message that the folder cannot be found.

This happens because the German client is looking for "Public Folders," which does not exist for the German client. On the German client, only a URL of outlook://Oeffentliche Ordner/Alle oeffentlichen Ordner/testfolder/~test.doc would succeed.

Modification Type:	Major	Last Reviewed:	11/14/2003
Keywords:	kbprb KB230670