Mapping Drive to Computer with Korean Name Causes GPF (230372)


The information in this article applies to:

  • Microsoft Internet Explorer 5.0 for Windows 98
This article was previously published under Q230372

SYMPTOMS

If a drive maps to a computer with a Korean name, you may receive a general protection fault (Trap 14) error message. This only happens with some Korean characters. For example, if you toggle to the hangul input mode and type "ghdgusdn" the problem occurs. But if you toggle to the hangul input mode and type "dlgodhr" the problem does not occur.

CAUSE

The Urlmon.dll file is replaced when you install Internet Explorer 5. Urlmon.dll is not correctly translating certain Korean characters.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Internet Explorer service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Korean version of this fix should have the following file attributes or later:

DateTimeSizeFile namePlatform
04/19/9909:24305,8883721.exe(x86)

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:10/6/2005
Keywords:kbprb KB230372
©2004 Microsoft Corporation. All rights reserved.