CSNW Experiences Delays Opening Files on the Network (229894)


The information in this article applies to:

  • Microsoft Windows NT Server 4.0 Terminal Server Edition
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional
  • Microsoft Windows NT Server 4.0
  • Microsoft Windows NT Server 4.0 SP1
  • Microsoft Windows NT Server 4.0 SP2
  • Microsoft Windows NT Server 4.0 SP3
  • Microsoft Windows NT Server 4.0 SP4
  • Microsoft Windows NT Server, Enterprise Edition 4.0
  • Microsoft Windows NT Server, Enterprise Edition 4.0 SP4
This article was previously published under Q229894
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When Client Services for NetWare (CSNW) opens Microsoft Office files, delays may occur. The problem generally occurs when you are opening files on NetWare servers.

CAUSE

This problem occurs because CSNW continually resolves printer names, server names, and object properties. This results in poor performance. The problem becomes more pronounced as more and more clients perform the queries.

RESOLUTION

Windows NT Server or Workstation 4.0

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:
For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/directory/overview.asp


Windows NT Server 4.0, Terminal Server Edition

To resolve this problem, obtain the latest service pack for Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

152734 How to Obtain the Latest Windows NT 4.0 Service Pack


Windows 2000

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later: 
   Date        Time      Version         Size      File name
   ------------------------------------------------------------
   8/6/2001   04:15p   5.0.2195.4069    160,208    Nwrdr.sys
   8/6/2001   04:15p   5.0.2195.4069    160,208    Nwrdr.sys

STATUS

Windows NT 4.0

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows NT Server version 4.0, Terminal Server Edition Service Pack 6.

Windows 2000

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

MORE INFORMATION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

These values can be modified in the following registry key:

HKEY_LOCAL_MACHINE\SYSTEMCurrentControlSet\Services\NwRdr\Parameters

The NdsObjectCacheSize value should be tuned to the number of resources that you are connecting.

Value: NdsObjectCacheSize
Type: REG_DWORD
Data: number of objects to cache
Min: 0x0
Max: 0x80
Default: 0x0

The NdsObjectCacheTimeout value should be set according to how often the resources can change. Start with a value of 10.

Value: NdsObjectCacheTimeout
Type: REG_DWORD
Data: number of seconds an entry is valid
Min: 0x0
Max: 0x258
Default: 0xa

Modification Type:MinorLast Reviewed:9/23/2005
Keywords:kbHotfixServer kbQFE kbbug kbDirServices kbfix kbWin2000sp3fix KB229894
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