You receive an "Installing this product requires the Windows Installer" error message when you run Setup for Office 2000 (229819)


The information in this article applies to:

  • Microsoft Office 2000 Premium
  • Microsoft Office 2000 Professoinal
  • Microsoft Office 2000 Standard
  • Microsoft Office 2000 Small Business
  • Microsoft Office 2000 Developer
  • Microsoft Access 2000
  • Microsoft Excel 2000
  • Microsoft FrontPage 2000
  • Microsoft Outlook 2000
  • Microsoft PowerPoint 2000
  • Microsoft Word 2000
This article was previously published under Q229819
WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.

SYMPTOMS

When you run Setup for Office, the following error message may appear:
Installing this product requires the Windows Installer. An error occurred when installing or upgrading the Windows Installer.

RESOLUTION

If Setup is having problems installing or updating the Windows Installer on your computer, try the following steps to manually perform this operation:
  1. Open the \Msi folder on the root of the Office compact disc.
  2. Use the appropriate method for your operating system.

    Microsoft Windows Millennium Edition (Me), Microsoft Windows 98, or Microsoft Windows 95

    Double-click Instmsi.exe. If, after step 2, you receive the error message described in the "Symptoms" section, continue with step 3. Otherwise, run Office Setup again.

    Microsoft Windows NT 4.0 or Microsoft Windows 2000

    Double-click Instmsiw.exe. If, after step 2, you receive the error message described in the "Symptoms" section, continue with step 3. Otherwise, run Office Setup again.
  3. If you are using Windows 95, open the \IE5\En folder on the Office CD-ROM. Otherwise skip to step 7.
  4. Double-click DCOM95.exe.
  5. Follow the DCOM95 dialog boxes, and restart your computer when prompted.
  6. Run Office Setup again.
  7. Click Start and click Run.
  8. Use the appropriate method for your operating system.

    Microsoft Windows Millennium Edition (Me), Microsoft Windows 98, or Microsoft Windows 95

    In the Open box, type the following command line:

    path \Msi\Instmsi.exe /c /t:c:\Test

    where path is the path to the installation point.

    This command line expands the following Windows Installer package files into the C:\Test folder on your hard disk: 
    Cabinet.dll 
Imagehlp.dll 
Instmsi.msi 
Msi.dll 
Msiexec.exe 
Msihnd.dll 
Msiinst.exe 
Msls31.dll 
Mspatcha.dll 
Riched20.dll 
Shfolder.dll 
Usp10.dll
    Microsoft Windows NT 4.0 or Microsoft Windows 2000

    In the Open box, type the following command line:

    path\Msi\Instmsiw.exe /c /t:c:\Test

    where path is the path to the installation point.

    This command line expands the following Windows Installer package files into the C:\Test folder on your hard disk: 
    Cabinet.dll
 Imagehlp.dll
 Instmsi.msi
 Msi.dll
 Msiexec.exe
 Msihnd.dll
 Msiinst.exe
 Msls31.dll
 Mspatcha.dll
 Riched20.dll
 Shfolder.dll
 Usp10.dll
  9. Click Start, and click Run.
  10. In the Open box, type the following command line:

    c:\test\msiinst.exe /i instmsi.msi /qb+

  11. Click OK to the message that states the Windows Installer Setup completed successfully.
  12. Run Office Setup again.
To create a log file for step 2 instead of double-clicking Instmsi.exe (or Instmsiw.exe), use the following command line, as appropriate for your operating system.

Windows Me, Windows 98, or Windows 95

path \Msi\Instmsi.exe /c:"msiinst.exe /i instmsi.msi /l*v c:\instmsi.log /qb+"

Windows NT 4.0 or Windows 2000

path \Msi\Instmsiw.exe /c:"msiinst.exe /i instmsi.msi /l*v c:\instmsi.log /qb+"

This command line creates a verbose log file called Instmsi.log on the root of your C drive.

If you need to create a log file for the process of installing the Windows Installer files, replace the command line from step 10 with the following:

c:\test\msiinst.exe /i instmsi.msi /l*v c:\instmsi.log /qb+

This creates a verbose log file called Instmsi.log on the root of your C drive.

MORE INFORMATION

For additional information about this issue, click the following article number to view the article in the Microsoft Knowledge Base:

290301 Description of the Windows Installer CleanUp Utility

Modification Type:MinorLast Reviewed:10/13/2006
Keywords:kbsetup kbtshoot kbbug kberrmsg kbnofix KB229819
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