OLEXP: Outlook Express Does Not Display HTML Message Content (229689)


The information in this article applies to:

  • Microsoft Outlook Express 4.5 for Macintosh
This article was previously published under Q229689
For information about the differences between Microsoft Outlook Express and Microsoft Outlook e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

SYMPTOMS

When you try to view a Hypertext Markup Language (HTML) e-mail message in Outlook Express for Macintosh, Outlook Express may either display only some of the message, or display the message without the HTML content.

CAUSE

This behavior can occur if the memory allocation for Outlook Express is set to a value at or above 10,000 KB.

RESOLUTION

Set the memory allocation for Outlook Express to less than 10,000 KB:
  1. Open the Outlook Express 4.5 folder.
  2. Click the Outlook Express program icon.
  3. On the File menu, click Get Info (or Memory).
  4. Adjust the preferred memory size to less than 10,000 KB. The recommended setting for Outlook Express is 4,000 KB.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MajorLast Reviewed:10/2/2002
Keywords:kbenv kbprb KB229689
©2002 Microsoft Corporation. All rights reserved.