SMS: Possible Helpdesk TCP and UDP Port Conflicts (229097)
The information in this article applies to:
- Microsoft Systems Management Server 1.2
This article was previously published under Q229097 SYMPTOMS
Client computers may experience conflicts between ports used by the Systems Management Server Helpdesk function and by other applications. The existence of a conflicting port can manifest itself in various
ways, including, but not limited to, general protection (GP) faults
on the client computers, application errors, and the Remote Control
Agent hanging.
The Systems Management Server Helpdesk function uses the following ports during its operations:
Purpose Port
-------------------------------
Verification of Rights 1761
Remote Control 1762
Remote Reboot 1761
Remote Chat 1763
File Transfer 1764
Remote Execute 1761
Use the following steps to determine if a conflict exists:
- Disable the Systems Management Server Remote Control Agent (Wuser32.exe).
- Restart the computer.
- Run the command netstat -a.
If the above ports are listed (TCP and/or UDP) then a conflict exists.
CAUSE
The UDP/TCP ports cannot be shared between applications.
RESOLUTIONA supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this hotfix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English-language version of this software update should have the following file attributes or later:
Date Time Version Size File name Platform
------------------------------------------------------------
03/23/2000 09:27p 786 649,488 Sightnt.dll alpha
07/24/1999 01:41a 786 134,928 Wchat32.exe alpha
04/07/2000 02:56a 786 157,968 Wslave32.exe alpha
04/03/2000 11:43p 786 346,384 Wuser32.exe alpha
03/23/2000 09:26p 786 333,008 Sightnt.dll x86
07/24/1999 01:41a 786 63,216 Wchat32.exe x86
04/07/2000 02:54a 786 77,936 Wslave32.exe x86
04/03/2000 11:41p 786 170,720 Wuser32.exe x86
The German-language version of this software update should have the following file attributes (different time stamps) or later:
Date Time Version Size File name Platform
------------------------------------------------------------
03/23/2000 08:27p 786 649,488 Sightnt.dll alpha
07/24/1999 12:41a 786 134,928 Wchat32.exe alpha
04/07/2000 01:56a 786 157,968 Wslave32.exe alpha
04/19/2000 00:21a 786 346,384 Wuser32.exe alpha
03/23/2000 08:27p 786 333,008 Sightnt.dll x86
07/24/1999 12:41a 786 63,216 Wchat32.exe x86
04/07/2000 01:54a 786 77,936 Wslave32.exe x86
04/19/2000 12:20a 786 170,720 Wuser32.exe x86
This software update is only avalaible for Windows NT clients.
WORKAROUND
To work around this problem, use a NetBIOS session for Remote Control rather than IP sockets.
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
| Modification Type: | Major | Last Reviewed: | 4/7/2006 |
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| Keywords: | kbQFE KBHotfixServer kbBug kbfix KB229097 |
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