Err Msg: IE5WZD Caused an Exception c0010000H in Module... (228491)

The information in this article applies to:

Microsoft Internet Explorer 5.5 for Windows NT 4.0
Microsoft Internet Explorer 5.0 for Windows NT 4.0
Microsoft Internet Explorer 5.5 for Windows 98
Microsoft Internet Explorer 5.0 for Windows 98
Microsoft Internet Explorer 5.5 for Windows 95
Microsoft Internet Explorer 5.0 for Windows 95

This article was previously published under Q228491

SYMPTOMS

After you choose a Typical and Minimal installation and begin downloading Internet Explorer to run Setup, you may receive any of the following error messages:

IE5WZD caused an exception c0010000H in module KERNEL32.DLL at memory address
IE5WZD caused an exception c0010000H in module MSJAVA.DLL at memory address

CAUSE

This behavior can occur if NetZip is installed on your computer. NetZip intercepts and manages download requests, and this may conflict with the Internet Explorer download process.

RESOLUTION

To resolve this issue, contact NetZip to inquire about the availability of a fix for this issue.

To work around this issue, uninstall NetZip. For information about how to do so, contact NetZip, or view the documentation included with NetZip.

MORE INFORMATION

For additional information, please click the article number below to view the article in the Microsoft Knowledge Base:

224540 Err Msg: IE5WZD Caused an Exception C0010000H in Module...

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Modification Type:	Major	Last Reviewed:	12/8/2003
Keywords:	kb3rdparty kberrmsg kbprb kbsetup KB228491