Sophos Anti-Virus 3.16 Setup Does Not Work When Starting InterCheck Real-Time Monitor (227877)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
This article was previously published under Q227877

SYMPTOMS

If you attempt to install Sophos Anti-Virus version 3.16 and you have enabled the InterCheck real-time monitor, the InterCheck client causes a problem in Icntdrv.sys when the Setup program tries to start the service and the installation does not succeed.

This behavior does not occur with Sophos Anti-Virus version 3.13.

RESOLUTION

To work around this behavior, install Sophos Anti-Virus version 3.16 without the InterCheck client.

MORE INFORMATION

For additional information, please contact Sophos.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:10/30/2003
Keywords:kb3rdparty kbnofix kbprb KB227877
©2003 Microsoft Corporation. All rights reserved.