System Reports DLL Errors from Network Associates' First Aid 98 After Upgrade to Windows NT or Windows 2000 (227559)


The information in this article applies to:

  • Microsoft Windows 2000 Professional
  • Microsoft Windows 95
  • Microsoft Windows NT Server 4.0
  • Microsoft Windows NT Workstation 4.0
  • Microsoft Windows 98
This article was previously published under Q227559

SYMPTOMS

After you upgrade your computer from Microsoft Windows 98 to Microsoft Windows NT 4.0 or Microsoft Windows 2000, you may receive the following error messages from Network Associates' First Aid 98 program:
Windows Guardian: Fawgrd32.exe - DLL Initialization Failed Initialization of the dynamic link library C:\HelpSpot\FATRC32.DLL failed. The process is terminating abnormally.
Crash Protector: FA_GD32.exe - DLL Initialization Failed Initialization of the dynamic link library C:\HelpSpot\FA_SAV32.DLL failed. The process is terminating abnormally.
Warning
The operating system seems to be upgraded from Windows 95 to Windows 98 or vice versa. The old snapshots will not be usable in the new operating system due to the registry differences. Hence deleting all the existing snapshots.
VRTFIXD.VXD not found
FA_SAV32.DLL is not found

CAUSE

This behavior occurs because the First Aid 98 program is not compatible with Windows NT or Windows 2000. The Windows NT upgrade report does not identify Windows Guardian as incompatible and does not remove it from the Start menu.

STATUS

This behavior is by design.

MORE INFORMATION

First Aid 98 is designed primarily for the consumer market and should be used only on computers running Windows 95 or Windows 98. Contact Network Associates to see whether there is a version that is compatible with Windows NT or Windows 2000.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.


For information about how to contact Network Associates, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Modification Type:MinorLast Reviewed:12/21/2004
Keywords:kbbug kbnofix KB227559
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