Compaq Keyboard Controls Do Not Work After Upgrade (227375)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional
This article was previously published under Q227375

SYMPTOMS

After you install Windows 2000 on your Compaq Presario-based computer, the keyboard controls for sound, CD-ROM, and instant Internet access do not function.

CAUSE

This issue occurs because Compaq uses a custom keyboard and keyboard driver software to provide enhanced functionality with Compaq Presario keyboards. Because Windows 2000 does not natively support this enhanced functionality, Setup detects the keyboard as a standard keyboard and installs a standard keyboard driver.

RESOLUTION

To resolve this issue, contact Compaq to inquire about the availability of a fix for this issue.

STATUS

This behavior is by design.
Modification Type:MajorLast Reviewed:11/13/2003
Keywords:kbEnableLearn kbEnableMove kbEnableSight kbHardware kbprb KB227375
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