You receive an "Unable to install Java packages" error message when you restart your computer after you install Internet Explorer (226949)

RESOLUTION

To resolve this issue on a computer running Windows NT 4.0, follow these steps:

1. Click Start, point to Settings, then click Control Panel.
2. Double-click System.
3. On the Environment tab, note the path for the TEMP variable in the "User Variables for <Name>" box. The default is <SystemDrive>:\Temp.
4. Click OK to close System Properties.
5. Use Windows NT Explorer to verify that the path you noted in step 3 exists. If it does not exist, create it.

To resolve this issue on a computer running Windows 95, use any of the following methods to make sure that the TEMP and TMP environment variables are valid:

NOTE: When checking the environment variables for Windows 95, use the set command at a command prompt by typing set, and then note the path set for the temp variable.

• Remove the SET TEMP statement from the Autoexec.bat file.
• Create the folder to which the TEMP environment variable points.
• Change the SET TEMP statement in the Autoexec.bat file to point to a folder that exists on your computer.