PPT2000: Error Message: No Audio Data Has Been Sent from the Input Device for Multiple Seconds... (226648)

SYMPTOMS

After starting an online presentation broadcast inside Microsoft PowerPoint, you may receive the following error message:

The Real Time Encoder has stopped. No audio data has been sent from the input device for multiple seconds. Typically, this indicates that the audio capture device driver has failed.

After you receive this error message, the audience no longer receives the presentation broadcast from the presenter.

CAUSE

This behavior may be caused by a sound driver that is outdated or incompatible with the NetShow Encoder.

This problem has been reported when using the Creative Sound Blaster 16 Driver Version: 2.03.0 Build 1 Copyright (c) 1994-1996 Creative Technology Ltd.

RESOLUTION

Download and install the most recent version of your sound driver. Please contact your sound card manufacturer for driver details.

For information about how to contact your sound card manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

MORE INFORMATION

For additional information about troubleshooting online broadcasting, please click the article number below to view the article in the Microsoft Knowledge Base:

229951 PPT2000: Troubleshooting Online Broadcasting

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.