Err Msg: "2140" or "4014" Internet Mail Service Does Not Work After You Install DOD Router (226123)
The information in this article applies to:
- Microsoft BackOffice Small Business Server 4.0
- Microsoft BackOffice Small Business Server 4.0a
- Microsoft BackOffice Small Business Server 4.5
This article was previously published under Q226123 SYMPTOMS
When you configure per-domain routing in the Microsoft Exchange Server Internet Mail Service on a BackOffice Small Business Server (SBS) computer and you change the network configuration to reflect a dial-on-demand (DOD) router, error messages similar to the following may be displayed in the event log:
2140
4014
CAUSE
This behavior occurs if the DOD router takes longer than 10 seconds to make a connection to the Internet Service Provider to resolve the Domain Name System (DNS) query.
RESOLUTION
To resolve this problem, do either of the following:
- Correct or remove the erroneous per-domain routing
entry, which is listed in the event log.
- In the Exchange Server Administrator program, expand the Connections container, double-click Internet Mail Service to open the properties, and then click the Connections tab. Click to clear the Use DNS check box, click Forward messages to host, and then type a relay agent in that field.
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Exchange Server 5.5 Service Pack 2.
| Modification Type: | Major | Last Reviewed: | 10/27/2003 |
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| Keywords: | kbbug kbfix KB226123 |
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