WD97: Fax Fails with Check Names Dialog Box When Sending to Fax Recipient (225425)

SYMPTOMS

When you send to a fax recipient from Microsoft Word (on the File menu, point to Send To and then click Fax Recipient), after you click Send Fax Now, the fax is not sent and the Check Names dialog box appears with the following error message:

No matches found for '[FAX:<faxnumber>]

(No Matches Found)

CAUSE

After you installed Microsoft Internet Explorer 5, Microsoft Outlook Express may have been set as the default mail client, which provides simple MAPI services. These simple MAPI services are incompatible when using Microsoft Fax and Microsoft Word 97 for Windows.

RESOLUTION

To correct this problem, change the default mail client using the following steps:

Start Internet Explorer 5.
On the Tools menu, click Internet Options.
Click to select the Programs tab.
Change the E-mail box to Microsoft Outlook.
Click OK.

NOTE: After you change the default mail client in Internet Explorer 5, you must restart Word and re-send your document to the fax recipient.

For additional information about changing the default e-mail client, please see the following article in the Microsoft Knowledge Base:

154359 How to Change Default Mail Client for Internet Explorer

MORE INFORMATION

After installing Microsoft Internet Explorer 5, when Microsoft Outlook Express was first started, the following message was displayed:

Outlook Express is not currently your default mail client. Would you like to make it your default mail client?

If you answered Yes, Microsoft Outlook Express was set as your default mail client.

For additional information about Microsoft Fax, please see the following articles in the Microsoft Knowledge Base:

187979 OL98: (CW) Windows Messaging and Microsoft Fax with Windows 98

169755 WD97: Troubleshooting Fax Problems from Word

166952 WD97: Unable to Send to Fax Recipient from Word