Fax E-mail Confirmation May Not Work if You Reinstall Fax Client on a Multiple User Workstation (225374)

CAUSE

When you use the Setup Computer Wizard to create a computer account for a user, it creates a set of client application configuration files and places them in a folder in the %SystemDrive%\SmallBusiness\Clients\Response folder. The new folder is named according to the client computer name that you chose during Setup. If the folder already exists, Setup continues. If the client program configuration files already exist, Setup overwrites them without preserving any modifications made to the existing set.

Each time a new user is allowed to access a workstation, this response folder is updated with their specific configuration information, including the Fax client configuration settings. The Fax client profile is generated from the Ntfax.txt file in this folder. When you reinstall the Fax client, the user's fax e-mail confirmation settings are set to whatever account exists in this file. The account specified is the most recently added user, which causes the fax e-mail confirmation to stop responding for all users except the most recently added user.