OLEXP: Error Message: The Import Could Not Be Completed. The File Can't Be... (225209)

For information about the differences between Microsoft Outlook Express and Microsoft Outlook e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

SYMPTOMS

When you try to import messages from Netscape Navigator or Netscape Communicator into Outlook Express, you may receive the following error message:

The import could not be completed. The file can't be found.

CAUSE

This issue can occur for either of the following reasons:

An address book was missing from the default folder during the importation process.
You are using Netscape Communicator 4.51. This version of the Netscape file format used for the address book is not totally compatible with Outlook Express version 4.5.

RESOLUTION

To resolve this issue, use the appropriate method:

You Did Not Previously Use the Address Book

If you did not previously use the address book in Netscape Navigator version 3.x or Netscape Communicator version 4.03 or 4.05, you can safely ignore this error message.

You Did Previously Use the Address Book

If you did previously use the address book in Netscape Navigator version 3.x, verify that the address book is in the following location:

System Folder\Preferences\Netscape f\AddressBook.html

If you did previously use the address book in Netscape Communicator version 4.03 or 4.05, verify that the address book is in the following location

System Folder\Preferences\Netscape Users\user name\pab.nab

where user name is your user name.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.