WD98: Unable to Click or Place Cursor Within Document (225107)


The information in this article applies to:

  • Microsoft Word 98 Macintosh Edition
This article was previously published under Q225107

SYMPTOMS

After you install the Microsoft Office 98 update for Mac OS 8.5, you may be unable to click or place the cursor within the document. In addition, when you edit text, Word persistently changes the size of the text to Times 12-point font.

CAUSE

This behavior can occur if the third-party desktop utility FinderKeeper(tm) version 1.0, from Elsware Ltd, has been installed on your computer.

WORKAROUND

To work around this issue, remove the FinderKeeper extension. To do so, follow these steps:
  1. Open the Extensions folder located in your System folder.
  2. Locate the FinderKeeper extension.
  3. Drag the FinderKeeper extension to another location on your hard disk.
  4. Restart your computer.

MORE INFORMATION

Customers experiencing this behavior should contact Elsware Ltd. for support.

Check with the Elsware Ltd. for various software updates. Version 1.5 of the desktop utility FinderKeeper, released on 8/1/99, is available for download at the following Elsware Ltd. Web site:

http://www.elsware.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For additional information about troubleshooting extension conflicts, click the article number below to view the article in the Microsoft Knowledge Base:

263159 How To Troubleshoot Extension Conflicts on the Macintosh

For additional information about known third-party extension conflicts, click the article number below to view the article in the Microsoft Knowledge Base:

184594 WD98: Summary of Known Third-Party Extension Conflicts

Modification Type:MajorLast Reviewed:10/4/2002
Keywords:kb3rdparty kbprb KB225107
©2002 Microsoft Corporation. All rights reserved.