OL2000: Quiet Reinstall of Mixed Mode Office 97 SR1 Fails (224883)


The information in this article applies to:

  • Microsoft Outlook 2000
This article was previously published under Q224883
NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see "Corporate or Workgroup".

SYMPTOMS

When you attempt to run Microsoft Office 97 Setup in Quiet mode, after running a mixed mode installation of Office 2000, you may receive the following errors
Error 689: Setup cannot update an installation interactivately in Quiet mode.
followed by:
Error 723: Setup was unable to read configuration information from the first section of the setup file C:\Program files\Microsoft Office\Office\Setup\Office97Pro.stf.

CAUSE

This error occurs when:
  • You use a specific series of custom setup actions with Office 97 SR-1 in Quiet mode.
  • You install Office 2000.
  • You attempt to return to the previous installation of Office 97.

RESOLUTION

If you reinstall Office 97 SR-1, you must not use the Quiet mode command-line switch.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

Initial Customized Setup of Office 97 SR-1

The consecutive errors referenced in the Symptoms section occur if the following conditions are true for your enterprise:
  • You installed Office 97 with a customization which excluded Outlook 97.
  • You installed Outlook 98, and updated Mso7enu.dll in the local workstation folder.
  • You exported the registry key BinDirPath before installing Outlook 98, and restored the key after the installation.
  • You used the switch, /qn1 for a Quiet mode installation.
Tthe Setup path you used may have been similar to the following: 

O:\off97sr1.pro\setup /L <List File>.lst /b3 /qn1 /g "c:\off97sr1.log"

The /b3 switch designates that the Office runs from the network server, the /g switch creates a log of the installation session, and the path in quotation marks designates the Setup session log file. The file <List File>.lst and the path is generated by the Network Installation Wizard (NIW), and contains instructions for Setup options.

Installation of Office 2000

You installed Office 2000 with the following options:
  • Outlook 2000 is installed to run on the local computer.
  • All other Office programs are installed to run from the network.

Reinstallation of Office 97 SR-1

You attempt to run setup with the same parameters you used in the initial installation, using the same switch sequence.

Successfully Reinstalling Office 97 SR-1

To reinstall Office 97 using the NIW customization originally created, do not use the /qn1 switch. The path should be similar to the following: 

O:\off97sr1.pro\setup /L <List File>.lst /b3 /g "c:\off97sr1.log"

Setup will continue in Normal mode.
Modification Type:MajorLast Reviewed:9/29/2003
Keywords:kbbug kbnofix KB224883
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