OL2000: (CW) Error Message "An unexpected error occurred...(mspst.dll)" When Sending a Fax (224838)
The information in this article applies to:
This article was previously published under Q224838 NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see "Corporate or Workgroup".
SYMPTOMS
When you attempt to send a fax, you may get the following error message:
An unexpected error occurred. Could not initialize provider (mspst.dll)
CAUSE
One or more of your Messaging Application Programming Interface (MAPI) program files is the incorrect version. This problem can occur after upgrading your operating system to Microsoft Windows 98.
RESOLUTION
Run the Fixmapi.exe tool to restore your MAPI files.
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. MORE INFORMATION
The Fixmapi.exe tool, included with Microsoft Internet Explorer 5 and Outlook 2000, will detect and aid in resolving conflicts with MAPI files that may affect your ability to send and receive mail and faxes from other programs.
REFERENCES
For additional information about the Fixmapi tool, please see the following
article in the Microsoft Knowledge Base:
228457 Fixmapi.exe Tool Included with Internet Explorer 5
| Modification Type: | Major | Last Reviewed: | 9/29/2003 |
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| Keywords: | kbbug kbpending KB224838 |
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