Err Msg: Invalid Page Fault in Module Apitrap.dll (224813)

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SYMPTOMS

When you start your computer or when you start Internet Explorer, you may receive one of the following error messages:

Explorer caused an invalid page fault in module Apitrap.dll

Iexplore caused an invalid page fault in module Apitrap.dll

Explorer caused an invalid page fault in module Kernel32.dll

Iexplore caused an invalid page fault in module Kernel32.dll

You may then view a blank desktop.

CAUSE

This issue can occur due to an incompatibility between Internet Explorer 5 and the Apitrap.dll file that is installed by Symantec's Norton Cleansweep version 4 program.

RESOLUTION

To resolve this issue, contact Symantec to inquire about the availability of a fix for this issue, or visit the following Symantec Web site:

http://www.symantec.com/index.htm

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

MORE INFORMATION

For information about how to contact Symantec, query in the Microsoft Knowledge Base for one of the following articles:

   ARTICLE-ID: Q65416
   TITLE     : Hardware and Software Third-Party Vendor Contact List, A-K

   ARTICLE-ID: Q60781
   TITLE     : Hardware and Software Third-Party Vendor Contact List, L-P

   ARTICLE-ID: Q60782
   TITLE     : Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.