OFF97: Error Message When You Install Office (224798)


The information in this article applies to:

  • Microsoft Office 97 for Windows
This article was previously published under Q224798
Important This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect your system.
Warning This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.
Note An antivirus program is designed to help protect your computer from viruses. You must not download or open files from sources that you do not trust, visit Web sites that you do not trust, or open e-mail attachments when your antivirus program is disabled.

For additional information about computer viruses, click the following article number to view the article in the Microsoft Knowledge Base:

129972Computer viruses: description, prevention, and recovery

WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.

SYMPTOMS

During Microsoft Office 97 Setup, you may receive an error message similar to one of the following:
Cannot read Off97inv.dll
Cannot read Windows\System\Mfcans32.DLL
drive:\Odbckey.inf Could not read from this file
Or, after Microsoft Office 97 Setup finishes, you receive an error message similar to the following:
Hlinkprx.dll could not be registered in the System Registry.

CAUSE

This behavior can occur when Norton AntiVirus is running on the computer.

NOTE: This behavior may also occur when McAfee VirusScan is running on the computer.

WORKAROUND

To work around this behavior, quit Norton AntiVirus, and then run Office 97 Setup. To do this, follow these steps:

Microsoft Windows Millennium Edition or Microsoft Windows 98

  1. Press CTRL+ALT+DELETE.
  2. In the Close Program dialog box that appears, click Navapw32.
  3. Click End Task.

Microsoft Windows 2000 or Microsoft Windows NT 4

  1. Right-click a blank area of the taskbar, and then click Task Manager on the shortcut menu that appears.
  2. On the Applications tab, click Navapw32, and then click End Task.
  3. Quit Task Manager.
If you still receive the error message when you install Office 97, uninstall Norton AntiVirus, and then install Office 97. When Office 97 Setup is finished, reinstall Norton AntiVirus.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact Symantec, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Modification Type:MajorLast Reviewed:2/28/2005
Keywords:kberrmsg kbinfo kbnofix KB224798
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