WD2000: Mail Merge May Affect Existing Toolbars (224734)

SYMPTOMS

When you perform a mail merge, toolbars and custom icons may be moved from their normal location or may fail to appear in the current document, as in the following cases.

Case 1

When performing a mail merge, Word tries to automatically dock the Mail Merge toolbar in the third position, below the Standard and Formatting toolbars. (If only one of these toolbars is displayed, the Mail Merge toolbar is docked in the second position.)

All other docked toolbars may be moved to the right of or below the Mail Merge toolbar. When the mail merge is complete, Word may not automatically restore the moved toolbars to their previous locations.

Case 2

When you create a mail merge document based on a custom template that contains a custom toolbar, the custom toolbar may not be displayed in the new merge document. (For example, this problem occurs with Form Letter 1.) This problem does not occur if the custom toolbar is saved in the Normal template.