PPT2000: Error Message: Failed to Stop NetShow FTS Session (224480)

ERROR MESSAGE

When you end an Online Broadcast in Microsoft PowerPoint, you may receive the following error:

Failed to stop NetShow FTS Session

NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:

http://www.microsoft.com/downloads/details.aspx?FamilyID=8FBEE1D3-C5BB-4A36-A2F7-DC63DE2A818C

NOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.

CAUSE

The presenter computer was unable to end one or both File Transfer Service sessions on the NetShow server. This condition can be caused by poor network connectivity or by the manipulation of permissions or files on the NetShow server or errors on the NetShow server.

THINGS TO TRY

To end the FTS sessions manually on the NetShow Server, follow these steps:

On the Windows Start menu of the NetShow Server, point to Programs, point to NetShow Services, and then click NetShow Administrator.
Click Multicast File Transfers in the left pane.
In the Multicast File Broadcasts pane, locate the Online Broadcast programs. These program streams will contain the user name of the presenter, followed by the name of the broadcast folder where audience members go to access the presentation. (For example, HB-JoeUserbroadcast19990424092042). Click to select the first item.
Click Programs, then click Delete.
Click OK at the Do you want to delete the selected program? prompt
Repeat steps three through five for the other FTS program if it exists.

If you have further trouble with your online broadcast, please see the following article in the Microsoft Knowledge Base:

229951 Troubleshooting Online Broadcasting

MORE INFORMATION

File Transfer Service (FTS) is a feature of NetShow Services that multicasts files over a network to an ActiveX control (Nsfile.ocx) on a client computer.

For more information on Online Broadcasting in PowerPoint, please see the following page on the Microsoft World Wide Web site:

Web Workshop - Presentation Broadcasting with PowerPoint 2000

For more information on using NetShow Services with PowerPoint Online Broadcasting, please see the following page on the Microsoft World Wide Web site:

Broadcasting PowerPoint Presentations over the Network

For more information on configuring NetShow Server for use with Microsoft PowerPoint Online Broadcasting, please see the following article in the Microsoft Knowledge Base:

229826 PPT2000: Overview of Online Broadcasting with NetShow