Encarta Encyclopedia 99 Err Msg: An Essential Component for Full Screen Video Is Missing (224367)
The information in this article applies to:
- Microsoft Encarta Reference Suite 99
This article was previously published under Q224367 SYMPTOMS When you attempt to play a full-screen video in Microsoft
Encarta Reference DVD-ROM Suite 99, you may receive the following error
message: AN ESSENTIAL COMPONENT FOR FULL SCREEN VIDEO IS
MISSING
Your DVD-ROM driver software does not support DirectShow,
which Encarta Encyclopedia uses to display videos at full screen size. To
correct the problem, contact the manufacturer of your DVD-ROM drive to receive
updated DVD-ROM driver software. If your DVD-ROM drive came with your computer,
contact the computer manufacturer. CAUSE This behavior can occur if the DVD decoder card device
drivers installed on the computer do not support Microsoft DirectShow.
RESOLUTION To resolve this issue, contact the manufacturer of your DVD
decoder card for information about how to obtain updated decoder card drivers
that support DirectShow.
NOTE: The manufacturer of your DVD decoder card may not be the same as
the manufacturer of your DVD-ROM drive.
| Modification Type: | Major | Last Reviewed: | 11/19/2002 |
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| Keywords: | kb3rdparty kbenv kberrmsg kbprb KB224367 |
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