Encarta Reference DVD-ROM Suite 99: Cannot install on Windows 95-based computer (224361)
The information in this article applies to:
- Microsoft Encarta Reference Suite 99
This article was previously published under Q224361 SYMPTOMS
When you try to install Microsoft Encarta Reference DVD-ROM Suite 99
on a Microsoft Windows 95-based computer, you receive one of the following
error messages:
Reference Suite Error
Autorun was unable to run a required application.
F:\Setup.exe
F:\Setup.exe is not a valid Win32 application.
RESOLUTION
There is no known resolution to this issue right now.
If you want to return Encarta Reference DVD-ROM Suite 99, please contact
the software vendor where you purchased the product or telephone Customer
Service at (800) 426-9400. Encarta Reference DVD-ROM Suite 99 is covered
by a 30 day money back guarantee.
If you are outside the United States, contact the Microsoft subsidiary
for your area. To locate your subsidiary, visit the Microsoft World Wide
Offices Web site at the following address:
STATUS
Microsoft has confirmed that this is a problem in Microsoft Encarta Reference DVD-ROM Suite 99.
MORE INFORMATION
Windows 95 requires that two file systems be written to a DVD-ROM disc,
ISO 9660 and UDF. The Encarta Reference Suite 99 DVD-ROM was not created
with both file systems written to the disc.
Note This information does not apply to the Microsoft Encarta
Encyclopedia 99 DVD-ROM, as it was created with both the ISO 9660 and the
UDF file systems.
| Modification Type: | Major | Last Reviewed: | 7/18/2005 |
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| Keywords: | kbbug kbenv kberrmsg kbpending kbsetup KB224361 |
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