XADM: Store Failure During the Processing of a Client Based Rule (224195)


The information in this article applies to:

  • Microsoft Exchange Server 5.5
This article was previously published under Q224195

SYMPTOMS

During the processing of a client-based messaging rule, the Microsoft Exchange Server information store stops and produces a Drwtsn32.log file with an entry similar to the one below:

Application exception occurred:
App: exe\store.dbg (pid=227)
When: 3/25/1999 @ 14:38:10.484
Exception number: c0000005 (access violation)

A messaging client may see an error message dialog box similar to the following: 
*****************************************************************************
* Rules in Error                                                            *
*****************************************************************************
* +-----------------------------------------------------------------------+ *
* | Rule                           | Error                                | *
* +-----------------------------------------------------------------------+ *
* | Server-Requested Client Action   MoveCopy, Unable to create dest msg. | *
* |                                                                       | *
* |                                                                       | *
* |                                                                       | *
* +-----------------------------------------------------------------------+ *
*                                                                           *
*                              [ Close ]                                    *
*                                                                           *
*****************************************************************************

CAUSE

The information store is improperly handling the clean-up of a failure to transfer a message object. The problem results in the information store attempting to access memory which had already been freed, resulting in the failure.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or later:

Component: Store

File nameVersion
Store.exe5.5.2579.0
Mdbmsg.dll5.5.2579.0
Gapi32.dll5.5.2579.0

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 3.

MORE INFORMATION

Further examination of the Drwtsn32.log file may reveal a faulting thread that looks similar to the following:

State Dump for Thread Id 0x119

eax=00000000 ebx=0d7bfca0 ecx=435ecbb4 edx=0d7c0600 esi=0d7bfee0 edi=0d7c0600
eip=77f05198 esp=0e6cf944 ebp=77f0518c iopl=0         nv up ei pl nz ac pe cy
cs=001b  ss=0023  ds=0023  es=0023  fs=0038  gs=0000             efl=00000213


function: InterlockedCompareExchange
        77f0518c 8b4c2404         mov     ecx,[esp+0x4]          ss:0fa2e34b=????????
        77f05190 8b542408         mov     edx,[esp+0x8]          ss:0fa2e34b=????????
        77f05194 8b44240c         mov     eax,[esp+0xc]          ss:0fa2e34b=????????
FAULT ->77f05198 f00fb1           lock    ???
        77f0519b 11c2             adc     edx,eax
        77f0519d 0c00             or      al,0x0
        77f0519f 90               nop

*----> Stack Back Trace <----*

FramePtr ReturnAd Param#1  Param#2  Param#3  Param#4  Function Name
0e6cf940 6fff1a40 435ecbb4 0d7c0600 00000000 0d7bfca0 kernel32!InterlockedCompareExchange  (FPO: [3,0,0])
0e6cf960 6fff13c4 01050588 0d7c0608 00422af5 0d7c0608 exchmem!MpHeapFree  (FPO: [EBP 0x0d7bfca0] [2,0,4])
0e6cf96c 00422af5 0d7c0608 0d7bfca0 0d7bfe78 00000000 exchmem!ExchMHeapFree  (FPO: [1,0,0])
0e6cf984 005d9852 0d795b10 0d7bfe78 005d7d37 00000000 store!OMSG::~OMSG [omap]  (FPO: [0,1,3])
0e6cf990 005d7d37 00000000 0d795b10 005d7c2e 0d770048 store!MSGFXSND::Release [omap]  (FPO: [0,0,2])
0e6cf99c 005d7c2e 0d770048 0d795b10 0e6cfa78 0d7bd160 store!FXSRCCTX::EcScrub [omap]  (FPO: [0,0,2])
0e6cf9b0 005d7bb7 0d795b10 005d7b93 0d795b10 004cc8ee store!FXSRCCTX::Release [omap]  (FPO: [0,0,1])
0e6cf9b8 005d7b93 0d795b10 004cc8ee 00000001 0d7bd160 store!FXSRCCTX::~FXSRCCTX [omap]  (FPO: [0,0,1])
0e6cf9c0 004cc8ee 00000001 0d7bd160 00408920 ffffffff store!FXSRCCTX::`scalar deleting destructor' [omap]  (FPO: [1,0,1])
0e6cf9cc 00408920 ffffffff 00000000 004229f8 0d770048 store!UNK::Delete_24705_95eEvent_112Pool_7571e [omap]  (FPO: [1,0,1])
0e6cf9d8 004229f8 0d770048 0d7bd160 0d7a9190 0d7bd160 store!UNKP::DeleteSubObjects [omap]  (FPO: [0,0,1])
0e6cf9ec 00408986 00000033 0041228e 00000033 0d7a9190 store!OMSG::~OMSG [omap]  (FPO: [0,1,3])
0e6cf9f4 0041228e 00000033 0d7a9190 0e6cfaa8 0e6cfaf8 store!UNK::Delete [omap]  (FPO: [1,0,1])
0e6cfa10 004122d6 0e6c0003 00000033 004067c2 00000033 store!EcReleaseOp [omap]  (FPO: [EBP 0x0d7a9190] [1,1,4])
0e6cfa1c 004067c2 00000033 0e6cfa78 00187d10 0e6cfd1c store!EcRelease [omap]  (FPO: [2,0,1])
0d7a9190 0d7a9190 00000001 0000000c 00000000 00000000 store!EcRpc [omap]
Modification Type:MinorLast Reviewed:9/22/2005
Keywords:kbHotfixServer kbQFE EXC55SP3Fix kbbug kbfix kbQFE KB224195
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