OL2000: Rules That Play Sound Don't Work with Office Assistant (223984)


The information in this article applies to:

  • Microsoft Outlook 2000
This article was previously published under Q223984

SYMPTOMS

If you create a rule using the Rules Wizard, that plays a sound when you receive new mail, the sound may stutter or not play completely.

CAUSE

This problem can occur when the Office Assistant is visible and you have turned on the option to Make sounds. The incoming message triggers the Rule Wizard rule to play a sound file at the same time the Office Assistant is attempting to play a sound.

RESOLUTION

You can usually resolve this problem by either hiding the Office Assistant or turning off the option to Make sounds in the Office Assistant. To turn off the Make sounds option, with the Office Assistant running, click Options, and then click to clear the Make sounds check box and click OK.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MajorLast Reviewed:9/29/2003
Keywords:kbbug kbpending KB223984
©2003 Microsoft Corporation. All rights reserved.