CleanSweep may advise improper removal of Mapi32.dll in Outlook 2000 (223962)

SUMMARY

If you run Norton CleanSweep on a system with Outlook 2000 installed, CleanSweep may report that two copies of Mapi32.dll exist. Additionally, CleanSweep may make recommendations concerning resolving the duplicate files that if followed, may result in Outlook not functioning properly.

MORE INFORMATION

Outlook uses a version of Mapi32.dll that is installed in the Office folder structure instead of the one that is installed in the \Windows\System folder. This design feature prevents conflicts with other programs that install and use a version of Mapi32.dll in the System path.

Norton CleanSweep is a part of the Symantec utility suite known as SystemWorks. As a part of the its feature set, CleanSweep will notify the user when duplicate copies of files exist, and offer to resolve the duplicate condition by deleting the additional file. CleanSweep does not automatically perform this operation.

A duplicate version condition involving Mapi32.dll, on a computer with Outlook installed, should not be resolved using this utility.

For more information about Norton SystemWorks and CleanSweep, contact Symantec, Inc. or see the following Web site:

http://www.symantec.com

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.