OL2000: (CW) Mail Merge Shows Exchange-type E-Mail Address (223901)
The information in this article applies to:
This article was previously published under Q223901 NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see "Corporate or Workgroup".
SYMPTOMS
If you use Microsoft Word to mail merge your Outlook contacts or contact distribution list, the E-mail field in the merge document may display X500 Microsoft Exchange addresses instead of SMTP addresses.
CAUSE
Your contacts or contact distribution lists are using e-mail addresses from the Exchange Global Address List.
RESOLUTION
You can not change from the X500 Exchange address to the SMTP address by editing the contact and changing the e-mail address to the SMTP format. For example, if the X500 shows an address similar to "/o=myisp/ou=domain/cn=Recipients/cn=98860" in the merge document, editing the e-mail field in the contact by manually typing the address in the format, "someone@microsoft.com" still resolves with the Global Address List.
To edit the e-mail address of a contact, follow these steps:
- Open the contact.
- Click to select the address in the E-mail box, and then type the new address in the format, smtp:someone@microsoft.com.
- Click Save and Close.
| Modification Type: | Major | Last Reviewed: | 9/29/2003 |
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| Keywords: | kbprb KB223901 |
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