OL2000: (CW) Default E-mail Client Error with Word Send To and MS Mail (223712)


The information in this article applies to:

  • Microsoft Outlook 2000
This article was previously published under Q223712
NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see "Corporate or Workgroup".

SYMPTOMS

If you use the Microsoft Word Send To command, you may receive the following error message:
Microsoft Outlook
Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default mail client.

CAUSE

This problem has been reported to occur when Outlook 2000 (CW) is configured with the MS Mail service, and is not set as the default Microsoft Windows mail client.

RESOLUTION

Quit all mail-aware programs. This includes all Microsoft Office programs and e-mail clients. Open Microsoft Internet Explorer version 5.0 or later, and follow these steps to set Outlook as your default e-mail program:
  1. On the Tools menu, click Internet Options.
  2. On the Programs tab, in the E-mail list, click to select Microsoft Outlook. Do not click Outlook Express.
  3. Click OK.
Modification Type:MajorLast Reviewed:9/29/2003
Keywords:kbprb KB223712
©2003 Microsoft Corporation. All rights reserved.