The mouse may not be detected or may not function correctly when you connect a Microsoft mouse to a USB port (223256)

RESOLUTION

To resolve this behavior, use the Add New Hardware item in Control Panel to detect the Microsoft IntelliMouse USB.

Note Microsoft Bluetooth devices require Microsoft Windows XP Service Pack 1 (SP1) or later versions. Use the Setup wizard to connect your Bluetooth device to the computer.

For Microsoft Windows 98 or Microsoft Millennium Edition, follow these steps:

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Add New Hardware.
3. Click Next two times.
4. In the list of found devices, click Microsoft IntelliMouse USB, and then click Next.
5. Follow the instructions that appear on the screen to complete the detection process.

Note If you are prompted to insert the Windows 98 CD in the CD drive, do so.

If these steps do not resolve the issue, identify ghost devices. To do this, check Device Manager.

Check Device Manager

Windows 98 and Microsoft Windows Millennium Edition

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click the System icon.
3. Click the Device Manager tab.
4. Expand Mouse, and then note the entries that are listed under this type for IntelliMouse Explorer.
5. Click  Close to close Device Manager.

Windows XP

1. Click Start, and then click Control Panel.
2. Double-click System.
3. On the Hardware tab, click Device Manager.
4. Expand Mouse, and then note the entries that are listed under this type for IntelliMouse Explorer.
5. Click  Close to close Device Manager.

Restart the computer in Safe mode

1. Click Start, and then click Shut Down.
2. Click Restart the computer, and then click Yes.
3. Press the F8 key.
4. On the Startup menu, select Safe Mode.
5. When Windows has finished loading, close the message about Safe mode.

Check Device Manager and remove duplicate devices

Windows 98 and Windows Millennium Edition (Me)

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click the System icon.
3. Click the Device Manager tab.
4. Expand Mouse, and then view the list.
5. Remove any devices other than the list that you made in the "Check Device Manager" section.
6. Click Close to close the Device Manager.

Window XP

1. Click Start, and then click Control Panel.
2. Double-click System.
3. On the Hardware tab, click Device Manager.
4. Expand Mouse, and then view the list.
5. Remove any devices other than the list that you made in the "Check Device Manager" section.
6. Click Close to close the Device Manager.

Restart the computer in Normal mode

1. Remove the software. To do this, follow these steps:
   1. Click Start, point to Settings, and then click Control Panel.
      
      Note If you are using Windows XP, click Start, and then click Control Panel.
   2. Click Add or Remove Programs.
   3. On the list of installed programs, select Microsoft IntelliPoint, and then click Add/Remove.
   4. Follow the instructions that appear on the screen to remove the software.
   5. Delete the folder where the software was installed.
2. Download and then reinstall the software. To do this, visit the following Microsoft Web site:

   http://www.microsoft.com/hardware/mouseandkeyboard/Download.mspx